Payment Policy – Frosttmnie Electronics Store

At Frosttmnie, we are committed to ensuring a secure and convenient shopping experience for all of our customers. This Payment Policy outlines the payment methods available, billing procedures, and important information regarding transactions with us.

Effective Date: January 4, 2025

1. Payment Methods

We offer a variety of secure payment options to accommodate our customers’ preferences. The available payment methods are:

  • Credit and Debit Cards:
    We accept the following major credit and debit cards:

    • Visa
    • MasterCard
    • American Express
    • Discover
  • PayPal:
    For added convenience, we also accept PayPal payments, which allow you to pay using your PayPal account balance, linked bank accounts, or credit/debit cards.

  • Apple Pay:
    We accept Apple Pay for eligible devices, providing a quick and secure payment option.

  • Other Digital Wallets:
    Depending on your location and device, other digital wallet payment methods may be available at checkout.

  • Bank Transfer:
    For larger or special orders, we may accept bank transfers. Please contact our customer service team at info@frosttmnie.com for assistance with this option.

2. Payment Processing

  • Payment Authorization:
    When you place an order, your payment will be authorized but not charged until the transaction is processed. We may place a temporary hold on your payment method to verify the information provided and to ensure that the payment is secure.

  • Security:
    All payments are processed through secure, encrypted payment systems. We utilize industry-standard security protocols to protect your sensitive payment information and ensure a safe transaction experience.

  • Currency:
    All transactions on Frosttmnie are processed in U.S. dollars (USD). If you are making an international purchase, the exchange rate used by your payment provider will apply, and additional foreign transaction fees may be charged by your bank or card issuer.

3. Billing Information

  • Accurate Billing Information:
    You are required to provide accurate and up-to-date billing information during the checkout process. This includes your full name, billing address, phone number, and valid payment details.

  • Address Verification:
    To help prevent fraud and ensure your payment is authorized, we may verify the billing address you provide with your payment card issuer. If we are unable to verify your billing information, we may contact you for clarification or cancel your order.

  • Billing Errors:
    If there is a problem with your payment or billing information, we will notify you via email. You may be asked to provide updated or corrected information to complete the transaction.

4. Order Confirmation and Payment Processing

  • Order Confirmation:
    Once your order is placed, you will receive an email confirmation with the details of your order. This does not signify that payment has been processed or that the order has been fully accepted.

  • Payment Approval:
    After you submit your payment, we will process the transaction. If your payment is approved, we will proceed with preparing and shipping your order.

  • Payment Declines:
    In the event that your payment is declined, we will notify you via email. You can then choose to provide an alternate payment method or contact your bank or payment provider to resolve the issue.

5. Sales Tax

Sales tax will be applied to your order based on the shipping address. The tax rate will be calculated at checkout, and you will see the exact amount before you confirm your order.

Frosttmnie complies with state and local tax laws, and the sales tax charged will depend on the regulations in your area.

6. Discounts, Coupons, and Promotions

  • Promo Codes:
    If you have a valid promo code or coupon, you can apply it during the checkout process. Discounts will be reflected in the final order summary before payment is completed.

  • Limited Time Offers:
    From time to time, we may offer special promotions, seasonal sales, or limited-time discounts. These offers may apply to specific products, categories, or orders and will be clearly outlined during the checkout process.

  • Non-Combining of Offers:
    Discounts, coupons, and promotional codes cannot be combined unless explicitly stated. If you apply a promo code, any applicable discounts will be shown during checkout.

7. Refunds and Adjustments

  • Refund Processing:
    If a refund is required, it will be issued to the original payment method used for the order. Refunds are typically processed within 5-7 business days from the date of approval. However, the exact time frame may vary depending on your payment provider.

  • Order Cancellations:
    If you wish to cancel an order, please contact our customer service team as soon as possible. We will attempt to cancel the order before it is processed or shipped. However, once an order is processed, it may no longer be eligible for cancellation, and you will need to follow our Refund and Returns Policy for returns or exchanges.

  • Partial Refunds:
    In some cases, if an item is returned, a partial refund may be issued based on the condition of the product and the timing of the return. For more details, please refer to our Refund and Returns Policy.

8. Security and Privacy

We take your privacy and security seriously. All personal and payment information is handled with the highest level of protection. For more information on how we handle your data, please refer to our Privacy Policy.

  • PCI Compliance:
    We follow the Payment Card Industry Data Security Standard (PCI DSS) to ensure the secure handling of credit card information.

9. Fraud Prevention

To protect both you and Frosttmnie from fraudulent transactions, we monitor payment activity and may request additional verification for suspicious orders. In the event of suspected fraud, we reserve the right to cancel or refuse orders.

10. Currency Conversion for International Orders

For international customers, payments will be processed in U.S. dollars. Your bank or payment provider may charge you a foreign transaction fee, and the exchange rate will be determined by them at the time of the transaction. Frosttmnie is not responsible for any additional fees charged by your financial institution.

11. Customer Service and Payment Support

If you have any questions or concerns regarding our payment process or need assistance with payment issues, please feel free to contact our customer service team: