Refund and Returns Policy – Frosttmnie Electronics Store

At Frosttmnie, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your product, we offer a straightforward return and refund process to ensure that your shopping experience is seamless and hassle-free.

Effective Date: January 4, 2025

Please carefully review our Refund and Returns Policy below to understand the conditions under which we can process returns, exchanges, and refunds.

1. General Return Policy

We accept returns for most items within 30 days of the date of purchase. In order for your return to be accepted, the item must be:

  • In new, unused condition.
  • In its original packaging (if applicable).
  • Accompanied by the receipt or proof of purchase.

If the item is returned in any condition other than new or with missing packaging, it may not be eligible for a full refund.

2. Non-Returnable Items

Certain products are not eligible for returns due to hygiene or safety reasons. These include, but are not limited to:

  • Opened and used headphones or earphones.
  • Software, digital downloads, or services that have been activated or opened.
  • Gift cards and vouchers.
  • Personalized or custom-made items.

Please carefully review product descriptions before making a purchase to ensure it meets your needs.

3. Returns Process

To initiate a return, please follow these steps:

  1. Contact Us:
    Reach out to our customer service team at (208) 983-2191 or email us at info@frosttmnie.com. Provide your order number, the reason for the return, and any relevant details about the product.

  2. Return Authorization:
    Upon reviewing your return request, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item.

  3. Package the Product:
    Carefully package the item in its original packaging (if available) to ensure it is not damaged during the return process.

  4. Ship the Item:
    Return the product to the address provided by our customer service team. You are responsible for the return shipping costs unless the item was defective or damaged upon arrival.

  5. Inspection and Refund:
    Once we receive the returned item, it will be inspected. If it meets our return criteria, we will process your refund or exchange.

4. Refunds

  • Refunds for Returns:
    If your return is approved, we will issue a refund to the original payment method used at the time of purchase. Please note that it may take 5-10 business days for the refund to appear in your account, depending on your payment provider.

  • Partial Refunds:
    If the returned item shows signs of use, damage, or missing parts, we may issue a partial refund or reject the return entirely.

  • Restocking Fees:
    In some cases, a restocking fee of up to 15% may be applied to returns that are not due to defect or error on our part (e.g., customer change of mind, opened packaging, etc.).

5. Exchanges

If you would like to exchange an item for a different model or color, you may follow the return process outlined above. Once we receive your returned product, we will process your exchange, subject to product availability. If the item you want is more expensive, you will be required to pay the price difference. If it is less expensive, we will issue a partial refund for the price difference.

6. Damaged or Defective Products

If you receive a damaged or defective product, please contact our customer service team immediately at (208) 983-2191 or via email at info@frosttmnie.com. We will arrange for a replacement or issue a full refund depending on the situation.

You may be required to provide photographs of the damaged or defective item to assist with processing your return or exchange.

7. Late Returns

We accept returns for up to 30 days from the date of purchase. After the 30-day period, we unfortunately cannot offer a refund or exchange. We encourage you to review and return items within the return window to ensure a smooth process.

8. Shipping Costs for Returns

  • If the return is due to a defect or error on our part, we will cover the return shipping costs.
  • If the return is due to customer preference (e.g., change of mind), you will be responsible for the return shipping costs.

We recommend using a trackable shipping service or purchasing shipping insurance for returns. We cannot guarantee that we will receive your returned item, and we are not responsible for lost or damaged return shipments.

9. Final Sale Items

Items marked as “Final Sale” are not eligible for returns, exchanges, or refunds. These products are typically marked during the checkout process or within the product description.

10. Contact Us

If you have any questions regarding our Refund and Returns Policy, or need assistance with a return, please feel free to contact us:

Email: info@frosttmnie.com
Phone Number: (208) 983-2191
Website: www.frosttmnie.com

We are committed to ensuring that your experience with Frosttmnie is positive, and we are here to assist you every step of the way.