Shipping Policy – Frosttmnie Electronics Store

At Frosttmnie, we strive to deliver your premium electronic products as quickly and safely as possible. Our Shipping Policy provides detailed information regarding our shipping methods, delivery times, and costs. Please take the time to read through our policy before placing an order.

Effective Date: January 4, 2025

1. Shipping Locations

We currently offer shipping to the United States and select international destinations. Please check the shipping options at checkout to confirm whether we deliver to your specific location. Shipping fees and delivery times may vary depending on the destination.

2. Shipping Methods

We offer a range of shipping methods to ensure that you receive your products in the most timely and convenient manner. These include:

  • Standard Shipping: Our standard shipping method is the most economical option, typically with a delivery window of 5-7 business days within the U.S.
  • Expedited Shipping: For faster delivery, we offer expedited shipping, with a typical delivery window of 2-3 business days.
  • Overnight Shipping: If you need your products immediately, we offer Next Day Air (available for select products), with delivery the following business day.
  • International Shipping: Delivery times for international shipments vary based on the destination. Estimated times will be provided at checkout.

Shipping methods and costs will be displayed during the checkout process based on your shipping address.

3. Processing Time

  • Order Confirmation: Once you place an order, you will receive a confirmation email detailing your order. Please review the information carefully to ensure everything is correct.
  • Order Processing Time: All orders are typically processed within 1-2 business days after payment has been confirmed. Please note that orders placed on weekends or holidays may experience a delay in processing.

Orders that are placed after 2:00 PM PST may not be processed until the next business day.

4. Shipping Costs

  • Domestic Shipping: Shipping fees will be calculated during the checkout process based on the size, weight, and delivery location of your order. You will see the total shipping cost before finalizing your purchase.

  • Free Shipping: We offer free standard shipping on eligible orders. The criteria for free shipping will be displayed during checkout if applicable.

  • International Shipping: Shipping fees for international orders are also calculated at checkout. Additionally, international shipments may be subject to customs duties, taxes, and import fees. These fees are the responsibility of the recipient.

5. Delivery Timeframes

While we strive to deliver your products as quickly as possible, delivery times may vary depending on the shipping method selected and the destination. The following are approximate delivery times:

  • Standard Shipping (U.S.): 5-7 business days (depending on the destination).
  • Expedited Shipping (U.S.): 2-3 business days.
  • Overnight Shipping (U.S.): Next business day.
  • International Shipping: Delivery time varies based on the destination country. Estimated times will be provided at checkout.

Please note that delivery times are estimates, and delays due to external factors such as weather conditions, customs processing, or courier issues may occur. We are not responsible for any delays caused by shipping carriers.

6. Shipping Confirmation

Once your order has shipped, you will receive an email notification with tracking information (if applicable). You can track the progress of your shipment using the provided tracking number.

7. Shipping Restrictions

  • P.O. Boxes: We are unable to deliver to P.O. Boxes for certain carriers. If your shipping address is a P.O. Box, please select a different delivery method or address.
  • Military Addresses (APO/FPO/DPO): We offer shipping to military addresses; however, please note that delivery times may vary and can be significantly longer due to the nature of military mail systems.
  • International Shipping Restrictions: Some products may be restricted for shipping to certain international destinations due to local laws or import restrictions. Please verify shipping availability during checkout for your location.

8. Address Accuracy

It is your responsibility to ensure that the shipping address provided is correct. We are not responsible for any delays or errors caused by incorrect or incomplete shipping addresses. If you notice an error in the shipping address after placing your order, please contact us immediately at info@frosttmnie.com or call us at (208) 983-2191 to update your details. Once an order has been processed or shipped, we cannot guarantee changes to the address.

9. Lost or Stolen Shipments

Once an order is shipped, it is the responsibility of the carrier to ensure its safe delivery. If your shipment is lost or stolen, please contact the carrier directly with the tracking number for assistance. If the carrier cannot resolve the issue, please reach out to us at info@frosttmnie.com and we will assist you in filing a claim.

10. Undelivered Packages

In the event that your package is marked as “delivered” by the carrier, but you have not received it, please:

  1. Check with neighbors, other household members, or your building manager to see if the package was left with them.
  2. Check your delivery location for any notices or instructions from the carrier.
  3. Contact the carrier with your tracking number to inquire about the delivery.

If you are still unable to locate the package, please contact our customer service team for assistance.

11. Customs Duties and Taxes (International Orders)

For international shipments, please be aware that you may be responsible for any customs duties, taxes, or import fees that are imposed by the destination country. These charges are not included in the product or shipping costs at checkout and are the responsibility of the recipient.

Customs policies vary by country, and we recommend contacting your local customs office for more information before placing an order. Frosttmnie is not responsible for any delays due to customs processing.

12. Contact Us

If you have any questions about our Shipping Policy, need assistance with a shipment, or require additional information, please contact us at: